Privacy Policy

Effective Date: January 1, 2025

3LE Property Preservation & Valuation Services, LLC ("3LE," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at 3lepreservation.com or use our services.

1. Information We Collect

Personal Information You Provide

When you use our website, request a quote, create an account, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Property address
• Company or organization name
• Service requests and project details
• Photographs of properties you upload

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on our website
• Referring website or search terms
• Device information (operating system, screen resolution)

2. How We Use Your Information

We use the information we collect to:

• Process and respond to your service requests and quote inquiries
• Create and manage your account
• Communicate with you about projects, scheduling, and updates
• Improve our website, services, and customer experience
• Send you relevant information about our services (with your consent)
• Comply with legal obligations and protect our rights

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service delivery: With our licensed contractors and team members as needed to fulfill your service request
• Service providers: With trusted third-party vendors who help us operate our website and business (e.g., hosting, email services), bound by confidentiality agreements
• Legal requirements: When required by law, regulation, or legal process
• Business protection: To protect the rights, property, or safety of 3LE, our customers, or others

4. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure password hashing, account lockout protections, and access controls. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your data.

5. Cookies & Tracking

Our website uses cookies and similar technologies to maintain your session, remember your preferences (such as theme settings), and understand how visitors interact with our site. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of the data we hold about you
• Withdraw consent for data processing where applicable

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: